Last updated date: Aug 7, 2025
a. This website with the URL of Click here is operated by AK Parts & Tires ("We/Our/Us").
b. We are committed to providing our customers with high-quality automotive parts and tires. However, on rare occasions, products may be found to be faulty, damaged, or not as described. In such cases, we offer return and refund facilities in accordance with this Refund Policy ("Policy").
c. You are advised to read our Terms and Conditions along with this Policy at the following webpage: Click here.
d. By using this website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to these terms, you are advised not to transact on this website.
e. We offer a 7-day refund Policy for eligible products.
f. Please read this Policy before making a purchase so that you understand your rights and what to expect from us if you are not satisfied with your purchase.
"Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
"Customer" - means a person who buys any goods for personal or business use but does not include a person who purchases goods to resell them.
"Date of Transaction"- means the date when a customer purchases goods from our website.
"Website" - means this website with the URL: Click here
a. Every effort is made to fulfill orders as per the specifications and timelines mentioned. If, due to unforeseen circumstances or limitations on our part, the order is not shipped or delivered, such order will be cancelled and the amount refunded.
b. We will not process a return if you have placed the order for the wrong product model, size, or specification.
c. For qualifying returns, we will refund the full amount, less the original shipping and handling charges.
d. Return or refund requests must be supported with relevant documents and proof.
e. Returned products will be tested and verified for the alleged fault by an authorized representative before any refund is approved.
f. Replacement will be offered only if the same product/model is available in stock; otherwise, a refund will be issued.
g. Approved refunds will be processed to the original payment method.
h. Products purchased using the Cash on Delivery (COD) option will be refunded via bank transfer to the account details provided by you.
i. Warranty claims must follow the manufacturer’s warranty terms and procedures. If the manufacturer’s details are unavailable, we will assist in providing them.
j. Digital products (if any) are non-returnable unless they are materially non-compliant with their specifications.
a. Replacement can be made if the customer reports that the product was delivered damaged or defective within 12 hours of delivery.
b. We will arrange to repair, replace, or refund the product, provided the damage is reported within the specified timeframe.
c. Any damaged product must be returned in the same condition as received, along with all original packaging and accessories.
a. If payment is deducted but the order is not confirmed, please contact your bank. Most reversals occur within 7 business days.
b. If the issue is not resolved within 7 business days, you may contact our customer care at or .
We may refuse a refund or replacement if:
a. Send an email to or with order details within 12 hours of receiving your order.
b. Products must be returned in their original condition and packaging.
c. Include the order number, your name, and return address on the package.
d. We are not responsible for packages damaged during return transit; please ensure proper packaging.
e. Our team will guide you on the appropriate return method and address.
f. All accessories, freebies, and original documents must be returned; otherwise, their cost will be deducted from the refund.
g. Attach a copy of your invoice or receipt to the returned package.
h. You will receive email or SMS confirmation once we receive your returned item
a. Return shipping costs will be borne by the customer unless the product is defective, damaged, or incorrect due to our error.
b. We recommend using a trackable shipping method for returns. Proof of postage is not proof of delivery.
a. If returning any device or component that may store personal data, please ensure all data is removed before returning it. We are not responsible for data loss or misuse.
b. The handling of personal data during return/refund procedures is governed by our Privacy Policy, available at: [Privacy Policy URL] .
a. Refunds are usually processed within 12 business days after receiving and inspecting the returned product.
b. The timeline may vary depending on banking or payment gateway processes. We are not liable for delays caused by third parties.
A request for return or refund can be cancelled by contacting our customer care at or .
We reserve the right to refuse any return or refund request that does not comply with this Policy or applicable laws.
For any feedback, concerns, or queries, please contact us:
